Frequently Asked Questions

We provide professional repair and maintenance services for a comprehensive range of domestic appliances, including:

Laundry: Washing Machines, Washer-Dryers and Tumble Dryers (Vented, Condenser & Heat Pump)

Cooking: Electric, Gas & Induction Ovens, Hobs, Range Cookers and Extractor Hoods

Dishwashing: Freestanding, Semi-Integrated and Fully Integrated Dishwashers

Complementary Services:
Beyond appliance engineering, our team can assist with associated plumbing connections and minor masonry or carpentry modifications (such as worktop adjustments or furniture door fitting) to ensure your unit fits and operates seamlessly.

Unsure About Your Specific Appliance?
If you have a specialised model or an appliance not listed above, please do not hesitate to contact our friendly team at Phone line being updated. We are always happy to advise you on how we can assist.

At Atelier & Croft, we specialise in expert repairs, servicing and direct sales for a comprehensive selection of leading kitchen and laundry appliances. Whether you are looking to source a new appliance or require trusted care for your current setup, our team works with a wide range of quality names, including (but not limited to):

A
AEG
AGA
Amana
Amica
Asko

B
Bauknecht
Baumatic
Beko
Belling
Bertazzoni
Blomberg
Bora
Bosch

C
Candy
Caple
CDA
Cove
Creda

D
Dacor
De Dietrich
De'Longhi

E
Elica
Electrolux
Everhot

F
Falcon
Fisher & Paykel
Flavel
Foster
Frigidaire
Fulgor Milano

G
Gaggenau
GE
GE Monogram
Gorenje
Grundig

H
Haier
Hisense
Hoover
Hotpoint

I
IKEA Appliances
Indesit

J
JennAir
John Lewis & Partners

K
Kenwood
KitchenAid
Küppersbusch

L
La Cornue
Lacanche
Leisure
LG
Liebherr
Lofra

M
Matrix
Maytag
Mercury
Miele
Montpellier

N
Neff
New World
NordMende

P
Panasonic
Proline

R
Rangemaster
Rayburn

S
Samsung
Sharp
Siemens
Signature Kitchen Suite (SKS)
Smeg
Stoves
Sub-Zero

T
Teka
Thermador

V
V-ZUG
Vestfrost
Viking

W
Whirlpool
White Knight
Wolf

Z
Zanussi

If you don't happen to see your specific brand listed here, or if you would like to discuss a new repair or sales enquiry, please don’t worry. Simply give us a call at Phone line being updated and our team at Atelier & Croft will be more than happy to assist you.

In most cases, a professional diagnosis is the best way to determine whether a repair is feasible and cost-effective.

When you contact our team, we will guide you through a quick evaluation to help you make the right decision:

Initial Telephone Assessment:
When you call us, our experienced team will ask a few simple questions about the make, model and symptoms your appliance is showing. In many instances, we can give you immediate guidance over the phone on whether a repair is likely to be straightforward.

Honest & Practical Advice:
We believe in complete transparency. If an appliance is vintage, severely damaged or if replacement parts are obsolete or prohibitively expensive compared to a new unit, we will tell you upfront.

Seamless Options:
If a repair isn't practical or economical, we can guide you seamlessly toward a suitable replacement model from our curated selection, complete with local delivery and professional installation.

If you’re unsure whether to repair or replace, give our friendly team a call on Phone line being updated and we will be delighted to talk you through your options.

We aim to make paying for your sales, repairs and installations as simple and convenient as possible by offering a wide variety of secure payment methods.

Accepted Payment Methods:

Cards & Contactless: Major Debit & Credit Cards, Chip & PIN, Contactless Card Reader and Apple Pay / Google Pay.

Direct Payments: Instant Bank Transfer (BACS) and Cash.

Remote Payments: Secure payments over the phone for orders or advance service bookings.

Excluded Payment Methods:
Please note that we currently do not accept American Express, Cheques, PayPal, Klarna or other buy-now-pay-later instalment plans.

If you have any specific billing queries or need help making a payment over the phone, please call our team at Phone line being updated.

Our team handles all scheduling directly during our working hours:
Monday to Saturday: 9:00 AM – 5:00 PM

In-Stock & Lead Time Confirmation:
Whether you order directly over the phone or following a technician's visit, we will immediately confirm if your chosen appliance is in stock. If an item needs to be ordered, we will provide you with an accurate lead time upfront.

Flexible Scheduling & En-Route Updates:
Once your appliance is ready, our team will contact you to arrange a delivery and installation date, along with a convenient time slot. On the day of your appointment, we will also send you a text message approximately one hour prior to arrival so you know exactly when to expect us.

Delays & Schedule Changes:
Should any unexpected delays arise beyond our control, we will text or call you immediately to keep you informed and reschedule for a time that suits you best. If we are unable to reach you by phone, we will leave a voice message and follow up via email so you are kept completely up to date.

Yes. For peace of mind and record-keeping, every delivery requires a signature upon arrival.

Your Receipt & Records:
Our engineers will provide you with a detailed delivery note signed by our team for your records and we will request a signature for our own paperwork to confirm that your items have arrived safely.

Receiving Your Delivery:
We ask that an adult (aged 18 or over) is present at the property to inspect and sign for the appliance(s).

If No One Is Available:
To protect your order, our engineers cannot leave appliances unattended. If no one is available to receive the delivery during your scheduled time slot, a re-delivery fee may apply to cover the rescheduled transport.
If you anticipate any changes to your availability on the day, please call our friendly team as early as possible on Phone line being updated or review our Terms & Conditions for full details.

Yes, you will always receive a digital receipt or invoice sent directly to your email address. If you prefer a physical paper copy, simply let our team know and we will happily provide one for your records.

For Repairs & Servicing:
Payment is typically processed on-site once your repair is successfully completed. In certain scenarios (such as sourcing specialised, non-standard replacement parts), payment or a deposit may be requested prior to ordering.

For Appliance Sales & Supply:
Payment for new appliances is made upfront at the time of order. We accept major debit/credit cards over the phone, contactless card payments on-site or cash.

Accepted Payment Methods:
To keep our service seamless and secure, we accept Visa, Mastercard, Contactless, Bank Transfer and Cash. Please note that we currently do not accept American Express, Cheques, PayPal, Klarna or financing plans.

All new appliances supplied by Atelier & Croft come complete with a manufacturer’s warranty, typically ranging from 1 to 5 years depending on the brand and model.

Clear guidance at every step:
Our team will clearly explain the specific warranty coverage details when you select your appliance and we will remind you again upon delivery or installation.

Warranty Registration Service:
Many manufacturers require you to register your appliance within 30 days of purchase to activate extended guarantees (e.g., 2 to 5-year coverage). We are always delighted to assist you with completing this registration process if you would like us to handle it for you.

Domestic Use:
Please note that manufacturer warranties cover domestic use within residential properties rather than commercial environments. This does not affect your statutory consumer rights.

Warranty repairs are carried out directly by the manufacturer or their authorised agents.

Because manufacturers require warranty claims to be authorised directly by the property owner, the appointment itself must be placed directly with their service department.
However, you never have to navigate the process alone, our team is here to support you every step of the way.

Direct Details & Paperwork:
We will provide you with the direct priority contact details for your manufacturer’s warranty team, along with your exact model numbers, serial numbers and invoice details so you have everything at your fingertips.

Troubleshooting & Advice:
Before you call, our team will offer quick troubleshooting tips to ensure a service call is necessary and guide you on what to expect so your request is handled smoothly.

If you ever need help gathering your appliance details or finding the right manufacturer department, simply call us at Phone line being updated and we will be delighted to assist.

Yes, absolutely. We take immense pride in our workmanship and back our repairs with full parts and labour guarantees:

Our 90-Day Repair Guarantee:
When Atelier & Croft supplies and fits a replacement part, your repair is covered by a 90-day guarantee. This covers both the fitted component and our labour costs against manufacturing defects or component failure.

Exclusions to Keep in Mind:
To maintain total transparency, please note that our warranty does not apply in the following situations:

Customer-Supplied Parts: We do not guarantee a component you supply. Our installation workmanship must still meet the applicable legal standard, and your statutory rights are not affected.

Blockages & Foreign Objects: New faults caused by foreign objects, blockages or accidental damage (such as coin traps, loose coins, bra wires or limescale build-up) are not covered by the additional guarantee. This does not exclude responsibility for defective workmanship or limit your statutory rights.

Yes - provided you have selected our installation and disposal service.
Our engineers will safely disconnect your existing appliance, fit your new model and ensure your old unit is removed and recycled in full compliance with environmental standards.

Please note: For a seamless installation, water shut-off valves, electrical points and plumbing connections must be accessible and in a safe, working condition.

Yes - our engineers arrive fully equipped with all standard hoses, fittings and electrical connections.

To ensure a completely hassle-free setup, these parts and connections are included automatically whenever you select our Installation Service. Our team handles every detail so your new appliance is tested, fully functional and ready to use before we leave.

Please note: If your setup requires specialist or extended pipework, please let our team know prior to your installation date so we can ensure our engineers bring the correct custom length components.

Yes - we are fully equipped to perform minor modifications to ensure a seamless fit.
Included with Installation:
Standard worktop adjustments (such as sizing cutouts for hobs), fitting integrated furniture door panels and refitting plinths are all included as standard when you purchase our installation service.

Additional Custom Alterations:
For specialised tasks such as plasterboard patching, coring new external vent holes for extractor hoods or custom cabinet adjustments, our engineers can carry these out for a small additional fee.

Bespoke Requests & Site Visits:
If your installation requires unique modifications, simply contact our team at Phone line being updated or email us photographs of the space. Where necessary, we are delighted to arrange a free, no-obligation home visit to assess the site and discuss your options.

Yes - we provide priority repair services for unexpected breakdowns that require immediate attention.

Whether it is a leaking appliance, a cooling failure or a critical cooking system down before an event, our local engineering team is on hand to assist you as quickly as possible.

High First-Time Fix Rate:
Our service vehicles are fully stocked with a wide selection of genuine fast-moving spare parts and high-grade consumables. This allows us to complete the majority of repairs on our very first visit.

Specialist Part Ordering:
In the event that your repair requires a specialised component not kept in vehicle stock, we will immediately order the part from our supplier network and schedule a follow-up appointment as a priority to get your home back up and running.

If you are facing an urgent appliance fault, please call our direct team immediately at Phone line being updated so we can prioritise your appointment.

Atelier & Croft provides specialist appliance repair, sales and installation services across North Yorkshire, County Durham, Teesside and surrounding areas within a 60-mile radius of Richmond (DL10).
To verify coverage for your home, estate or managed property, please check our primary postcode and town directory below or contact our team directly.

Towns & Postcode Directory:
Richmond, Swaledale & Wensleydale:
Richmond, Catterick, Catterick Garrison, Colburn, Leyburn, Hawes, Reeth
(Postcodes: DL8, DL10, DL11)

Bedale, Hambleton & Central North Yorkshire:
Bedale, Aiskew, Northallerton, Thirsk, Easingwold
(Postcodes: DL7, DL8, YO7, YO61)

Darlington, Teesdale & Wear Valley:
Darlington, Barnard Castle, Bishop Auckland, Newton Aycliffe, Sedgefield, Crook
(Postcodes: DL1, DL2, DL3, DL4, DL5, DL12, DL13, DL14, DL15, DL16, DL17)

Teesside, Cleveland & Hartlepool:
Stockton-on-Tees, Middlesbrough, Yarm, Guisborough, Billingham, Hartlepool
(Postcodes: TS1, TS2, TS3, TS4, TS5, TS6, TS7, TS8, TS9, TS10, TS12, TS14, TS15, TS16, TS17, TS18, TS19, TS20, TS22, TS23, TS24, TS25, TS26)

Harrogate, Ripon & Nidderdale:
Harrogate, Ripon, Knaresborough, Boroughbridge, Masham, Pateley Bridge
(Postcodes: HG1, HG2, HG3, HG4, HG5)

City of York & Howardian Hills:
York, Malton, Pickering, Helmsley
(Postcodes: YO1, YO10, YO19, YO23, YO24, YO26, YO30, YO31, YO32, YO60, YO62)

Durham, Wearside & South Tyne:
City of Durham, Chester-le-Street, Peterlee, Seaham, Sunderland, Washington, Gateshead
(Postcodes: DH1, DH2, DH3, DH6, DH7, DH8, DH9, SR1, SR2, SR3, SR4, SR5, SR7, SR8, NE8, NE9, NE10, NE37, NE38)

Skipton & Craven Dales:
Skipton, Grassington, Settle
(Postcodes: BD23, BD24)

Border Locations & Bespoke Enquiries:
If your specific location or postcode falls outside or along the boundary of our standard 60-mile coverage zone, please contact our team at Phone line being updated or info@atelierandcroft.co.uk. We routinely schedule dedicated estate visits and regional service runs to accommodate other properties.